How to Deal With Difficult People

Compilation by Rick Brinkman & Rick Kirschner

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Disc 1

  1. 1.
    Three Steps for Dealing With Difficult People
  2. 2.
    Pacing - Finding Common Ground

Disc 2

  1. 1.
    "What Did You Really Mean by That?"
  2. 2.
    The Four Corners of the Universe of Difficult People

Disc 3

  1. 1.
    Specific Coping Strategies for Rulers and Analytics
  2. 2.
    More on Feeding Analytics Plus Reassuring Relators

Disc 4

  1. 1.
    More on Reassuring Relators And (Ta Da!) Spotlight Entertainers
  2. 2.
    Putting It All Together

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