Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Compilation by Michael Dues

About

  1. 1.
    Why Conflict Management Matters
  2. 2.
    The Adversary System
  3. 3.
    Morton Deutsch and the Concept of Win-Win
  4. 4.
    Perception, Perspective, and Punctuation
  5. 5.
    Managing Multiple and Conflicting Emotions
  6. 6.
    Multiple, Complex, and Changing Goals
  7. 7.
    Power — How Much We Need and How to Use It
  8. 8.
    Conflict Styles
  9. 9.
    Dysfunctional Conflict Strategies
  10. 10.
    Principled Negotiation
  11. 11.
    Preparing and Arranging to Negotiate
  12. 12.
    Negotiating Conflict Resolutions
  13. 13.
    Listening in Conflict
  14. 14.
    Dynamic Patterns in Close Relationships
  15. 15.
    Disruptions in Close Relationships
  16. 16.
    How Management Theories Affect Conflict
  17. 17.
    The Manager's Role in Dealing With Conflict
  18. 18.
    Getting Professional Help With Conflict
  19. 19.
    Helping Others Manage Conflict
  20. 20.
    Moral and Cultural Conflicts
  21. 21.
    Managing Moral Conflicts — Success Stories
  22. 22.
    Managing Conflict's Aftermath
  23. 23.
    Teaching Our Children About Conflict
  24. 24.
    Conflict Management — A Success in Progress

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