How to Handle Difficult People

Compilation by Joe Gilliam

About

Disc 1

  1. 1.
    Introduction
    4:02
  2. 2.
    Setting Goals
    2:07
  3. 3.
    Aptitude vs. Attitude
    3:28
  4. 4.
    Opportunity Clock
    4:29
  5. 5.
    Create an Action Plan
    5:10
  6. 6.
    I'm Going to Be...
    3:19
  7. 7.
    How Communication Works
    3:41
  8. 8.
    Misconceptions
    3:14
  9. 9.
    Fail
    2:44
  10. 10.
    Success
    5:17
  11. 11.
    What Makes People Difficult?
    3:24

Disc 2

  1. 1.
    Being Different
    5:38
  2. 2.
    Taking the Test
    3:26
  3. 3.
    The Matrix
    3:26
  4. 4.
    Two Sides
    5:28
  5. 5.
    SELF 1
    5:26
  6. 6.
    SELF 2
    6:00
  7. 7.
    SELF 3
    2:59
  8. 8.
    SELF 4
    2:05
  9. 9.
    An Experiment
    3:10
  10. 10.
    Working Together
    3:46

Disc 3

  1. 1.
    Putting Them Together
    1:54
  2. 2.
    Motivation
    3:21
  3. 3.
    Turn Ons and Offs for "S"
    2:31
  4. 4.
    Turn Ons and Offs for "E"
    3:03
  5. 5.
    Turn Ons and Offs for "L"
    1:19
  6. 6.
    Turn Ons and Offs for "F"
    3:13
  7. 7.
    Review S-E-L-F
    1:51
  8. 8.
    How to Deal With S-E-L-F
    4:33
  9. 9.
    Difficult Behaviors
    5:01
  10. 10.
    Meeting Needs
    3:23
  11. 11.
    Burnout
    4:03
  12. 12.
    Let's Review
    2:49
  13. 13.
    Resistance
    4:40
  14. 14.
    7 Ways to Conquer Resistance
    4:11

Disc 4

  1. 1.
    Why People Resist
    3:20
  2. 2.
    Detour
    2:34
  3. 3.
    Compliment
    3:58
  4. 4.
    Enough Is Enough
    3:28
  5. 5.
    Challenge
    6:00
  6. 6.
    No Victims
    2:31
  7. 7.
    Avoid Difficulties 1 & 2
    3:31
  8. 8.
    Avoid Difficulties 3
    3:09
  9. 9.
    Avoid Difficulties 4 & 5
    2:01
  10. 10.
    Listening
    3:59
  11. 11.
    MMFI
    1:41
  12. 12.
    Coping
    2:57
  13. 13.
    Celebrate Your Success
    2:55

Disc 5

  1. 1.
    Difficult People
    1:06
  2. 2.
    The Bull
    3:40
  3. 3.
    Coping With the Bull
    3:25
  4. 4.
    The Fox
    3:18
  5. 5.
    The Time Bomb
    4:44
  6. 6.
    Coping With the Time Bomb
    2:38
  7. 7.
    The Whiner
    3:51
  8. 8.
    Stonewall
    5:46
  9. 9.
    Ultra-Agreeable
    5:40
  10. 10.
    Bump on a Log
    5:40
  11. 11.
    Know It All
    2:18
  12. 12.
    The Fake-It
    2:02
  13. 13.
    Procrastinator
    3:34

Disc 6

  1. 1.
    Bring Out the BEST
    4:26
  2. 2.
    Change Your Thoughts
    2:33
  3. 3.
    Anger
    4:23
  4. 4.
    Persuasion
    4:31
  5. 5.
    Formula for Criticism
    3:25
  6. 6.
    Meeting Needs
    3:54
  7. 7.
    Keys to Getting Along
    6:41
  8. 8.
    Your Buttons
    4:48
  9. 9.
    Pushing Buttons
    4:51
  10. 10.
    Set Goals
    4:26
  11. 11.
    More From NPP
    3:35

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