How to Win Friends and Influence People

Intro

Dedication

Preface (by Donna Dale Carnegie)

How This Book Was Written--and Why

Nine Suggestions on How to Get the Most Out of This Book

Part 1, Chapter 1: "If You Want to Gather Honey, Don't Kick Over the Beehive"

Part 1, Chapter 2: The Big Secret of Dealing with People

Part 1, Chapter 3: "He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way"

Part 2, Chapter 1: Do This and You'll Be Welcome Anywhere

Part 2, Chapter 2: A Simple Way to Make a Good First Impression

Part 2, Chapter 3: If You Don't Do This, You Are Headed for Trouble

Part 2, Chapter 4: An Easy Way to Become a Good Conversationalist

Part 2, Chapter 5: How to Interest People

Part 2, Chapter 6: How to Make People Like You Instantly

Part 3, Chapter 1: You Can't Win an Argument

Part 3, Chapter 2: A Sure Way of Making Enemies--and How to Avoid It

Part 3, Chapter 3: If You're Wrong, Admit It

Part 3, Chapter 4: A Drop of Honey

Part 3, Chapter 5: Get the Other Person Saying "Yes, Yes" Immediately

Part 3, Chapter 6: The Safety Valve in Handling Complaints

Part 3, Chapter 7: How to Get Cooperation

Part 3, Chapter 8: A Formula That Will Work Wonders for You

Part 3, Chapter 9: What Everybody Wants

Part 3, Chapter 10: An Appeal That Everybody Likes

Part 3, Chapter 11: The Movies Do It. Advertisers Do It. Why Don't You Do It?

Part 3, Chapter 12: When Nothing Else Works, Try This

Part 4, Chapter 1: If You Must Find Fault, This Is The Way to Begin

Part 4, Chapter 2: How to Criticize--and Not Be Hated for It

Part 4, Chapter 3: Talk About Your Own Mistakes First

Part 4, Chapter 4: No One Likes to Take Orders

Part 4, Chapter 5: Let the Other Person Save Face

Part 4, Chapter 6: How to Spur People On to Success

Part 4, Chapter 7: Give a Dog a Good Name

Part 4, Chapter 8: Make the Fault Seem Easy to Correct

Part 4, Chapter 9: Make People Glad to Do What You Want

Appendix: A Shortcut to Distinction (by Lowell Thomas)

Applying the Dale Carnegie Principles After the Book

Outro